Accessibility



Senior Citizens and people with disabilities readily use Redwood Transit System (RTS), Eureka Transit Service (ETS), and Arcata & Mad River Transit Systems (AMRTS).

Use this page to learn how Transit is accessible to:

Ride Wise travel tips

If you are new to our bus system, there are several tips that will help making your trip a safe one. See "How to ride."

Paratransit Services

Disabled persons unable to use regular bus service may qualify through a certification process for the City of Eureka Dial-a-Ride program. Read more about Dial-a-Ride service, scheduling reservations, cost, and other information in the links below.

Dial-A-Ride Guide

Dial-A-Ride Application

Riders With Limited Mobility

If you use a wheelchair or scooter, or have limited mobility, you can ride transit.

  • All buses and transit centers are fully accessible.
  • All buses have priority seating areas inside by the door for seniors and riders with limited mobility, and spaces for mobility devices.

Wheelchair Users

Accessibility

All of our buses are wheelchair accessible with either lifts or ramps. In order to assure your safety on the bus, we recommend your mobility device be equipped with its own safety seat belt and brakes in good, working condition.

What is considered a wheelchair?

A wheel chair is a mobility aid belonging to any class of 3 or more wheeled devices that has 3 or more tires, working indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered.

We transport all wheelchairs regardless of size and weight as long as it can fit aboard the bus and our ramp and lift can accommodate it.

Securement straps for mobility devices on buses

We offer special straps that attach to the corners of your mobility device, making securement on the bus easier and faster. For more details call 707-443-0826 or email [email protected]

Riders Who are Blind or Low-Vision

If you are blind or have a vision impairment, you can ride transit.

Accessibility features

  • All ticket machines have audio/indicators for inserting bus tickets.
  • Bus drivers announce major bus stops and transfer points. ( You can also ask your operator to announce when your specific stop is coming.)
  • Service animals are permitted on all buses. Learn more about bringing your service animal on board

Travel Aids Available

  • Local: Rose Communication Services provides training and services for the visually impaired. Call to discuss your service needs at : 707-839-0588
  • Location and amenity information for every stop and station is available for users of Sendero Group's BrailleNote or VoiceNote GPS wayfinding devices.

Data for BrailleNote and VoiceNote GPS Wayfinding Device

Visually impaired riders using The Sendero Group BrailleNote or VoiceNote GPS wayfinding devices can access location and amenity information for every bus stop.

The Sendero Group includes transit information in its BrailleNote/VoiceNote User Points of Interest ("POI") database.

Braile Note/Voice Note User PQI download page
(www.mysendero.com)

How it works

You can either "look around" by retrieving information relative to your GPS position or you can virtually explore an area before going there (this lets you review transit options before starting a trip).

In seconds, you'll know:

  • the distance and direction to the nearest transit stop
  • which bus routes serve the stop
For more information

If you are interested in acquiring a BrailleNote/VoiceNote GPS device, contact Sendero Group at www.senderogroup.com or call 1-530-757-6800.

Bringing a Service Animal on the Bus

Service animals are welcome, but you may be asked to confirm that your animal is a service animal.

You are responsible for the care and supervision of your animal while on board. If you are planning on riding the bus with a service animal, please follow these guidelines:

  • Your animal must be on a leash or in a pet carrier, remain under your control and behave appropriately.
  • The animal must remain at your feet. The animal may not sit on a vehicle seat.
  • The animal must not be aggressive toward people or other animals.
  • You are responsible for any damage or soiling caused by the animal.

Riders who are deaf or hard of hearing

7-1-1 Relay Service linkIf you have difficulty hearing on a standard telephone, dial 711 to reach the California Relay Service (CRS) and reach Humboldt Transit Authority. Humboldt Transit Authority's phone number is 707-443-0826.